Privacy Policy
Last updated: August 16, 2026
Relay Dispatch LLC (Relay, we, us) runs relay-dispatch.com for two audiences: owner-operators who want to drive under our dispatch, and shippers and brokers who want capacity from our network. This policy explains, form by form, what we collect on this site, why we collect it, where it goes, how long we keep it, and the choices you have. It is written to be read, not skimmed, so it says exactly what the site does today. If we change what the site does, we will change this page and the date above.
1. Who this policy covers and who is responsible
This policy applies to anyone who visits relay-dispatch.com, applies to drive with Relay, requests capacity or a quote, contacts us through the site, or joins our email list. Relay Dispatch LLC is the business responsible for the personal information described here. Our mailing address is [CONFIRM: registered business address], and the fastest way to reach us about privacy is support@relay-dispatch.com. Drivers can also write to drivers@relay-dispatch.com and shippers to shippers@relay-dispatch.com. Once you become a dispatched operator or a customer, the operating or service agreement you sign with us may add privacy terms specific to that relationship (for example, how load, settlement, and compliance records are handled); where that agreement is more specific, it controls for that relationship, and this policy still covers the website.
2. Information you give us: the driver application
When you apply to drive with Relay through the Apply page, we ask for the details our onboarding desk needs to decide whether we can dispatch you and to prepare your file: your name, phone number, and email; the equipment you run and your years of experience; whether you operate under your own authority or plan to lease on; the year, make, and model of your truck and trailer; your insurance carrier and policy expiration date; the ELD you use; whether you have had moving violations, accidents, or out-of-service orders in the recent look-back period and, if so, a short description; and your acknowledgement of the eligibility statements shown on the form. We use this to review your application, contact you about it, verify authority and insurance, and, if you join, to set up dispatch, compliance tracking, permits, and settlements. Applications we do not move forward with are kept for [CONFIRM: retention period, e.g. 12 months] in case you reapply, then deleted.
3. Information you give us: the capacity request wizard
When a shipper or broker requests capacity through the equipment picker and four-step request wizard on the For Shippers page (or the quote modal linked from it), we collect the lane and any additional stops with their notes; pickup and delivery dates, time windows, appointment status and times, receiving hours, and how flexible the dates are; whether the load needs a team; freight details that vary by equipment type (commodity, weight, dimensions, pallet or piece counts, temperature, hazmat, tarps, or similar); whether the request is a one-time spot load or a recurring contract lane and, for contract lanes, expected weekly volume, term, start date, pickup days, target rate, and drop-and-hook preference; your name, company, MC number if you are a broker, email, and phone; whether you are a shipper or a broker; how and by when you want us to reply; any reference, PO, or pickup numbers; and free-text notes. We use this to price and staff the request, contact you with a quote or questions, and, if you tender, to run the load. Each request gets a reference code that we also show on your confirmation.
4. Information you give us: contact form and email list
The Contact page asks for your name, email, phone, the topic you chose (driver, shipper, or something else), and your message. Depending on the topic, it also asks optional questions: drivers may add their equipment and experience; shippers may add company, monthly volume, and lanes; drivers and brokers may add an MC number. We use this only to answer you and route the conversation to the right desk. The newsletter form in the site footer and on the Resources page collects your email address so we can send the occasional market note or company update; every email we send includes an unsubscribe link, and you can also ask us to remove you at support@relay-dispatch.com. Empty optional fields are not sent at all.
5. How our forms tell people from bots
Every form except the newsletter signup carries two invisible anti-spam signals: a hidden field that a real person never sees or fills, and the number of milliseconds between the form opening and you pressing send. Both travel with your submission and are checked again on our server. If the hidden field is filled or the form was completed impossibly fast, the submission is silently discarded, and the sender is shown a normal success screen so automated tools do not learn what tripped. These two signals are never saved with your draft and are not used for anything other than filtering spam. [CONFIRM: whether the newsletter form has gained the same honeypot before launch.]
6. Information collected automatically: first-party analytics
We run our own small analytics rather than a third-party product. When you use the site, your browser sends short events to our own endpoint: page views, when the calculators are opened or shared, when the audience toggle shows the shipper view, when an application or capacity request is started, stepped through, or submitted, and when the contact form is sent. Each event carries only the event name, the page path, a timestamp, and a little context such as the equipment type, the calculator name, or which button started a request. There are no advertising identifiers, no cross-site cookies, no fingerprinting, and nothing that names you. Because these events are ordinary web requests, our server necessarily sees your IP address and browser type in transit [CONFIRM: whether IP addresses are stored, truncated, or discarded by the track-event function]. Analytics only run on the live site, never in preview or test builds.
7. Information collected automatically: hosting, fonts, and logs
The site is built and published through Lovable and served from its hosting network [CONFIRM: Cloudflare edge], and form submissions and analytics events are received by serverless functions and a database on Supabase [CONFIRM: project region, currently expected to be a United States region]. Like every web host, these providers keep standard server logs, which can include your IP address, browser and device type, the pages requested, and timing information; those logs are used for security and reliability and are kept for the provider's normal log-retention window. The site asks first for typefaces your device already has (Helvetica or Arial); the Inter fallback, used only where neither is present, is served from our own hosting network rather than a third-party font service, so opening a page sends nothing to a font provider; the only requests that leave a page are the analytics events and form submissions described in this policy, which go to our backend on Supabase.
8. Information stored in your browser
The site keeps a small amount of information on your own device so it works the way you left it. It remembers whether you last chose the driver or the shipper view of the homepage, and, while a browser tab stays open, it keeps an unfinished capacity request for that tab for up to twenty-four hours so that closing the form, going back, or reloading does not lose what you typed. Nothing in that draft is sent to us until you press send; the anti-spam signals are never stored in it; and it is cleared when you submit, when you choose Start over, when the tab closes, or when it expires. Our Cookie and Storage Policy lists each item by name and explains how to clear it.
9. How we use information and the legal grounds for it
We use the information above to evaluate driver applications and onboard operators; to price, staff, and run capacity requests; to answer questions and follow up on inquiries by email, phone, or text; to run dispatch, compliance, permit, and settlement services for operators who join and to service loads for customers who tender; to keep the site working, secure, and free of spam; to understand which pages and tools are used so we can improve them; to send the newsletter to people who signed up; and to meet our legal, tax, safety, and record-keeping obligations, including those under Federal Motor Carrier Safety Administration rules. Where a legal basis is required, we rely on the steps you ask us to take (reviewing your application or request), our legitimate interest in running and protecting the site and the business, your consent for the newsletter, and our legal obligations. We do not sell personal information, and we do not use it for third-party advertising.
10. When we share information
We share personal information only in the ways a dispatch business must. Service providers process it on our behalf and under our instructions: our hosting and backend providers named above, our email and telephony tools [CONFIRM: named vendors], and, once you are an operator or customer, the accounting, document, and compliance systems we use to run the service. To run loads we share the operational details a shipment requires with the parties to that shipment: an operator's name, truck, and contact details go to the shipper, broker, or receiver on a load, and a customer's pickup, delivery, and freight details go to the operator hauling it. We verify authority, insurance, and safety history through public and industry sources such as FMCSA records and insurance certificates. We may disclose information when the law requires it, to respond to lawful requests, to enforce our agreements, or to protect the rights and safety of Relay, our operators, our customers, and the public. If Relay is ever merged, acquired, or reorganized, information may transfer to the successor under this same policy. We never sell your information and never hand it to data brokers or advertisers.
11. How long we keep information
We keep information only as long as it is needed for the purpose it was collected and for any legal, tax, or safety retention rules that apply. Capacity requests and contact messages that do not become business are kept for [CONFIRM: e.g. 24 months] for follow-up and then deleted or anonymized. Driver applications are handled as described above. Records for operators who join and customers who tender are kept for the life of the relationship plus the retention periods required for driver qualification, hours-of-service, tax, and accounting records [CONFIRM: schedule to be set with counsel]. Analytics events are aggregated and the raw event rows are kept for [CONFIRM: e.g. 13 months]. Newsletter emails are kept until you unsubscribe.
12. Your choices and rights
You can ask us what personal information we hold about you, ask us to correct it, ask us to delete it, or ask us to stop using it for a purpose such as the newsletter, by emailing support@relay-dispatch.com from the address you used with us or by giving us enough detail to verify who you are. We answer within a reasonable time and in any case within the period the law requires; we will not treat you differently for making a request. Some information cannot be deleted while a legal or safety obligation to keep it lasts, and we will tell you if that is the case. If you live in a state with a consumer privacy law such as California, Colorado, Connecticut, Virginia, or Texas, you may have additional rights (access, portability, correction, deletion, and opting out of sale, sharing, or targeted advertising, none of which we do), and you may appeal a decision by replying to our response; [CONFIRM: whether Relay meets the volume or revenue thresholds of those laws]. Marketing emails have an unsubscribe link, and you can reply STOP to any text message from us to stop texts.
13. How we contact you
If you submit an application, request, or message, you are asking us to reply, and we may do so by email, phone, or text at the details you gave us. Those replies are about your inquiry, not marketing. We send marketing email only to people who joined the newsletter or asked for it, and we send marketing text messages only with your separate, express consent [CONFIRM: whether SMS marketing will be offered at all, and the opt-in language if so]. Standard message and data rates from your carrier may apply to texts. Reply STOP to end texts or HELP for help; email support@relay-dispatch.com to change how we reach you.
14. Security
The site is served over encrypted connections, form submissions travel encrypted to our backend, access to stored submissions is limited to the people who need it to do their jobs, and our backend providers maintain their own security programs. No method of transmission or storage is perfectly secure, so we cannot promise absolute security, but we take reasonable technical and organizational steps to protect your information, and if a breach affects you in a way the law requires us to disclose, we will notify you by email or another method the law allows.
15. Children and users outside the United States
The site and our services are for adults. We do not knowingly collect information from anyone under 18, and driver applicants must meet the age and licensing requirements of federal and state motor carrier rules. If you believe a minor has given us information, tell us and we will delete it. Relay operates in the United States, our providers process data in the United States, and the site is intended for people in the United States; if you use it from elsewhere, you understand that your information will be handled here under U.S. law. Members of our operations desk may work from outside the United States [CONFIRM: Romania] and access submissions from there under the same rules and access controls described in this policy. We do not currently respond to browser Do Not Track signals because we do not track visitors across other sites in the first place.
16. Changes to this policy and how to reach us
When we change this policy we will update the date at the top of the page and, for changes that materially affect people who have already given us information, we will make a reasonable effort to let them know, for example by email. Continuing to use the site after a change means the updated policy applies. Questions, requests, or complaints about privacy go to support@relay-dispatch.com or to Relay Dispatch LLC at [CONFIRM: mailing address].
This policy is a template pending review by legal counsel before launch.