Terms of Service
Last updated: August 16, 2026
These terms are the agreement between you and Relay Dispatch LLC (Relay, we, us) for using relay-dispatch.com and for the way our services are offered through it. They apply to everyone who visits the site, and they describe in plain language how the dispatch relationship works for owner-operators and how capacity requests work for shippers and brokers. When you sign an operating agreement or a rate confirmation with us, that document governs the specific relationship it covers; these terms fill in everything around it. By using the site you accept these terms; if you do not agree with them, please do not use the site.
1. Acceptance, scope, and who may use the site
These terms cover the website, its calculators, guides, forms, and the request and application flows, and they set out the general terms on which Relay offers dispatch services and capacity. They do not replace, and are not changed by, any separate written agreement you sign with Relay, such as an independent contractor operating agreement, an equipment lease, a customer service agreement, or a rate confirmation; where those documents speak to the same subject, they control for that relationship. You must be at least 18 to use the site and able to enter binding contracts, and if you use the site for a company you confirm you have authority to bind it. If you are applying to drive, you also confirm that the licensing, medical, authority, and insurance details you give us are true and current.
2. What Relay is and is not
Relay Dispatch LLC is a dispatch and back-office company that runs a managed capacity network. For owner-operators, we source loads, negotiate rates and terms on your behalf with shippers and brokers, handle the paperwork, watch your compliance calendar, and settle you weekly, all for one flat fee. For shippers and brokers, we place freight either on trucks operating under Relay's own motor carrier authority, where Relay [CONFIRM: Relay Dispatch LLC or an affiliated carrier entity, MC and USDOT numbers] is the carrier of record, or with vetted owner-operators who run under their own authority and whom we dispatch under our operating agreement. When we act for an own-authority operator we act as that operator's dispatcher and agent, not as a freight broker, and we do not hold ourselves out as arranging transportation for compensation between shippers and unaffiliated carriers [CONFIRM: whether Relay holds or intends to hold a broker license, and whether any activity requires one]. We are not an insurer, a factoring company, a lender, an employer of owner-operators, or a law or accounting firm, and nothing on the site is legal, tax, insurance, or financial advice.
3. Dispatch services for owner-operators
Once you are onboarded and have signed our operating agreement, our dispatch desk sources loads that match your equipment and preferred lanes, presents each load to you with the full rate confirmation so you see the customer or broker rate before you decide, negotiates rates and accessorials on your behalf, handles rate confirmations, bills of lading, invoicing, and collections, tracks the load with the customer while you drive, obtains oversize, overweight, trip, and temporary fuel permits before you arrive at pickup, and keeps your compliance calendar (authority filings, UCR, IRP, IFTA, Form 2290, BOC-3, CDL, medical certificate, and insurance dates) so you never miss a deadline. There is no forced dispatch: you may decline any load for any reason, and declining a load never changes your fee. Support is available around the clock through the channels listed on the Contact page, and desk hours for same-day dispatch are shown on the site in Eastern time.
4. You remain the motor carrier and the professional
If you operate under your own authority, you are the motor carrier of record for every load we dispatch to you. You keep full responsibility for your operating authority, USDOT and MC registrations, insurance in at least the minimum amounts we require, driver qualification, hours-of-service compliance, vehicle inspection, repair, and maintenance, cargo securement, permits you are legally required to hold, and safe operation. Relay's compliance tracking is a service that helps you stay current; it does not transfer any of those obligations to us, and you are responsible for the accuracy of the information you give us to track. You decide which loads to accept, how to route them, and how to operate your equipment, and nothing in these terms or our services creates an employment, partnership, joint venture, or franchise relationship. If you lease onto Relay's authority instead, the written lease we sign meets the federal leasing rules in 49 CFR Part 376 and states the lease term, compensation, who pays which costs, insurance responsibilities, settlement timing and charge-backs, and escrow terms if any [CONFIRM: leased-on program specifics, including whether Relay holds any escrow at all].
5. The fee and how you are paid
Our fee is a flat twelve percent (12%) of the gross line-haul revenue on loads we dispatch, so you keep eighty-eight percent (88%). The fee is itemized on each weekly settlement, which shows gross, the 12% fee, and your net for every load. We do not charge sign-up fees, monthly minimums, per-load fees, fuel-advance deductions, factoring markups, escrow, or equipment-lease charges, and nothing else comes out of a settlement unless you separately opt into an optional service (such as QuickPay or factoring) whose exact cost we show you before you choose it. Settlements are paid weekly [CONFIRM: settlement day and method] once the customer has been invoiced [CONFIRM: whether payment waits for customer collection or is advanced]. Accessorials you earn (detention, layover, TONU, lumper reimbursement) are passed through as the rate confirmation and operating agreement provide. Either you or Relay may end the dispatch relationship on written notice at any time; there are no termination fees, no long lock-in, and no escrow held after the final settlement, subject only to closing out loads in progress and any amounts already owed either way [CONFIRM: notice period, if any].
6. Capacity requests for shippers and brokers
The lane estimate on the For Shippers page and any figure shown in the request wizard are estimates for planning, based on lane, equipment, and market inputs, and are not offers. A capacity request submitted through the site is a request for a quote, not a booking. Capacity is quoted and confirmed by our desk, and a load is booked only when a rate confirmation issued or accepted by Relay is signed by both sides. That rate confirmation, together with any customer service agreement you have with us, governs price, accessorials, detention, appointment terms, payment terms, and claims for that shipment and prevails over anything on the site. We do not guarantee that capacity will be available for every request, lane, or date, and we may decline any request. Reply-by times you choose in the wizard are targets we work to during desk hours, not commitments. Brokers who tender freight to Relay confirm they hold a valid broker authority and are the party responsible for payment unless the rate confirmation says otherwise.
7. Insurance, cargo claims, and vetting
Every truck in the network, on Relay's authority or its own, must carry at least $1,000,000 in auto liability and $100,000 in cargo coverage; higher cargo limits can be arranged on request before tender and are noted on the rate confirmation. Cargo loss or damage claims are handled under the Carmack Amendment and the cargo policy of the carrier of record for that load: Relay's policy for loads on Relay's authority, and the operator's own policy for loads on the operator's authority, with Relay coordinating the claim as your single point of contact. Claims must be noted at delivery where possible and filed in writing within nine months of delivery (or the delivery date scheduled) unless the rate confirmation or a customer agreement provides otherwise. Vetting means we check authority, insurance, safety record, and equipment before a truck enters the network and re-check on a schedule; it is not a warranty of any particular outcome, and shippers remain responsible for accurate freight descriptions, proper packaging, and lawful loading and unloading.
8. Calculators, guides, and other site content
The rate, fee, fuel, cost-per-mile, and time calculators, the lane estimate, the market notes, blog posts, and guides are provided for general information. They use assumptions and public or sample data, they may be out of date, and results depend on what you enter, so they are estimates only and not financial, legal, tax, insurance, or dispatch advice, and not a quote or a promise of any rate, income, or savings. Any statistics, testimonials, or examples on the site describe particular operators or lanes and are not a guarantee of your results. Check the numbers that matter to you against your own records and, where appropriate, a professional before you rely on them.
9. Your account, submissions, and accuracy
The site has no passwords or accounts today; you interact with it by submitting forms. Everything you submit must be true, current, and yours to give, and you agree to keep us updated if something you told us changes while we are working with you (a lapsed policy, a change of authority, a new phone number). Do not submit information about other people without their permission. Submitting a form does not by itself create a dispatch relationship or a booking; those begin only when the applicable agreement or rate confirmation is signed. We may decline any application or request without giving a reason. If you give us feedback or suggestions about the site or the service, we may use them without owing you anything.
10. Acceptable use
You may use the site only for its intended purposes: learning about Relay, using the calculators, applying to drive, requesting capacity, and contacting us. You may not use it in a way that breaks any law; submit false, misleading, or fraudulent applications or requests; submit spam or automated form traffic, or try to defeat the anti-spam signals; scrape, harvest, or bulk-download the site or its data; probe, scan, or test the vulnerability of the site or its backend without our written permission; interfere with the site's operation, its hosting, or other visitors; introduce malicious code; impersonate Relay, our staff, or another person; use our name, logo, or content to suggest an affiliation that does not exist; or use the site to compete with us by soliciting our operators or customers with information you got from it. We may block, limit, or end access to the site for anyone we reasonably believe has broken these rules, without notice, and doing so does not affect any obligations that already arose.
11. Intellectual property and copyright notices
The site and everything on it, including text, graphics, the truck illustrations and photographs, maps, calculators, code, the Relay name and logo, and the way they are arranged, belong to Relay Dispatch LLC or our licensors and are protected by copyright, trademark, and other laws. You may view, print, and share pages for your own non-commercial use in evaluating or working with Relay, and you may share calculator results and confirmation keepsakes the site generates for you. Anything else, including copying the site, using our marks, or building a product on our content, needs our written permission. If you believe something on the site infringes your copyright, send a notice with the work, the location on our site, your contact details, a statement of good-faith belief and accuracy, and your signature to support@relay-dispatch.com [CONFIRM: designated DMCA agent and mailing address], and we will respond.
12. Third-party links and services
The site links to third-party resources such as FMCSA and state agencies, industry references, insurance agent partners, and optional services like factoring or QuickPay providers. Those sites and services belong to their operators, we do not control them, and linking to them is not an endorsement or a warranty of them. Their terms and privacy policies apply when you use them, and any deal you make with them is between you and them, even if we introduced you or the site describes the option. Optional services we offer through partners are exactly that: optional, chosen by you, with the cost shown before you say yes.
13. Disclaimer of warranties
The site, its content, calculators, estimates, and forms are provided as is and as available. To the fullest extent the law allows, Relay disclaims all warranties about them, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted or error-free operation. We do not warrant that a form submission will reach us if your connection, browser, or our providers fail, so if something is urgent, call or email as well. This section does not limit any warranty or obligation set out in a signed operating agreement, customer agreement, or rate confirmation, and it does not disclaim anything the law does not let us disclaim.
14. Limitation of liability and your responsibility for your use
To the fullest extent the law allows, Relay Dispatch LLC and its members, managers, employees, agents, and providers are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost loads, lost revenue, lost data, or business interruption, arising out of or relating to your use of the site, its content, or its estimates, even if we were told such damages were possible; and our total liability for any claim relating to the site will not exceed one hundred dollars ($100) or the amount you paid us to use the site, which is nothing, whichever is greater. Liability under a signed operating agreement, customer agreement, or rate confirmation, including cargo liability under the Carmack Amendment, is governed by that document and applicable federal law rather than this section. Some states do not allow certain limitations, so parts of this section may not apply to you. You agree to defend and indemnify Relay against claims, losses, and reasonable legal costs that arise from your breach of these terms, from false information you submit, or from your unlawful use of the site.
15. Communications and consent to electronic notices
By submitting a form or working with us you agree that we may communicate with you electronically, and that notices, rate confirmations, settlements, and other records we send by email, text, or through the systems we use with you satisfy any requirement that they be in writing. Replies to your submissions come by email, phone, or text at the details you gave; marketing texts are sent only with your separate express consent, standard carrier rates may apply, and you can reply STOP to end texts or HELP for help [CONFIRM: SMS program details, if offered]. Notices to Relay under these terms should go to support@relay-dispatch.com [CONFIRM: and mailing address]. Communications with us are in English.
16. Governing law and dispute resolution
These terms and any dispute about the site are governed by the laws of the State of [CONFIRM: state of organization] and applicable federal law, without regard to conflict-of-law rules. Before starting a formal proceeding, you and Relay agree to try to resolve any dispute informally by written notice and a good-faith discussion for at least thirty (30) days. If that fails, disputes about the site will be resolved [CONFIRM: by binding individual arbitration under the American Arbitration Association's commercial rules, or in the state or federal courts located in the chosen state], and each side waives a jury trial and any right to bring or join a class or representative action, to the extent the law allows. Any claim relating to the site must be brought within one (1) year after it arises or it is barred [CONFIRM: limitation period]. Disputes under a signed operating agreement, customer agreement, or rate confirmation follow the dispute terms in that document.
17. Changes, severability, and the whole agreement
We may update these terms as the site and the service change; when we do, we will change the date at the top and, for material changes, make a reasonable effort to notify people we are working with. Continuing to use the site after a change means the updated terms apply. If we do not enforce a provision, that is not a waiver of it, and if any provision is found unenforceable, the rest stays in effect and the provision is applied to the extent it can be. These terms, together with our Privacy Policy, our Cookie and Storage Policy, and any signed agreement or rate confirmation, are the entire agreement between you and Relay about the site, and you may not assign your rights under them without our consent, while we may assign ours to a successor to the business.
18. Contact
Questions about these terms go to support@relay-dispatch.com. Drivers can reach onboarding at drivers@relay-dispatch.com, shippers and brokers can reach the desk at shippers@relay-dispatch.com, and our phone number and desk hours are listed on the Contact page. Relay Dispatch LLC, [CONFIRM: mailing address], [CONFIRM: MC and USDOT numbers where applicable].
This policy is a template pending review by legal counsel before launch.